FAQ
Is it obligatory to give a reservation deposit?
Yes, the deposit must be received for the item to be reserved in your name.
Is the reservation deposit refundable if the order is canceled?
The reservation deposit is refundable 24 hours before pickup/delivery. In case of rain we need to be advised 24 hours before.
What happens to the deposit if it is canceled during the remaining 24 hours?
The deposit can be used towards another item or a future date. The deposit can be used in the next 5 years.
The displayed price is for how many days?
The displayed price is for 2
days, even if you take the item for 1 day the price does not change.
How to inflate the bouncy castle?
We send you a video and we explain and show you how to inflate the games at the time of pickup or over the
phone.
What happens if you keep an item for more than two days?
Additional charges will be incurred for each extra day.
Is there a security deposit?
Yes, the amount is determined by the item being rented.
When the security deposit is refunded?
The deposit is returned upon return of the item.
Is the pump to inflate the inflatable games provided?
Yes, with each inflatable game the pump is provided.
How long does it take to install the items?
Depends on what you choose it
takes no more than 15 minutes to install the items.
How long does it take to store the inflatable game?
After deflating the game it takes 30 minutes to put it away properly.
Do you provide delivery and pickup?
Yes, we deliver everywhere in
Quebec.
How far in advance we can make the reservation?
The earlier you book, the
greater the choice. However, last minute reservations are possible at
any time.
What method of payment do you accept?
We accept next methods of payment: credit, debit, PayPal, American Express, check, cash.
